Refund policy
Returns & Refunds Policy
We offer a 30-day return policy, which means customers have 30 days from the date of receiving the item to request a return. To be eligible for a return, the item must be in the same condition as received, unused, with tags attached, and in its original packaging. A receipt or other proof of purchase is also required. To initiate a return, please contact customer support at contact@ulgago.com If the return request is approved, instructions on how and where to send the return package will be provided. The cost of return shipping is borne by the customer, except in cases where the return results from an error on the store’s part (such as a damaged or incorrect item). Items sent back without first requesting a return will not be accepted. If the return request is approved, instructions on how and where to send the return package will be provided. All approved returns must be sent to the following address: Return Address: Korczyńska 4/14 02-934 Warsaw Poland. For any questions regarding returns, customer support can be contacted at contact@ulgago.com.
Damages and Issues
Please inspect the order upon receipt and contact customer support immediately if the item is defective, damaged, or if the wrong item was received, so the issue can be evaluated and resolved.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including personalized products or items with limited return eligibility for hygiene or safety reasons. Such products will be clearly marked in the product description if applicable. Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure the desired item is received is to return the original item and place a new order once the return has been approved.
Refunds
If the return is approved, the refund will be automatically processed to the original payment method within 10 business days. Please note that banks and credit card companies may require additional time to process and post the refund. If a returned package cannot be identified due to missing order details or insufficient information to match it to an order, a refund cannot be issued. If more than 15 business days have passed since the return was approved, please contact customer support at contact@ulgago.com